This policy explains what personal information SEO Audit London collects, why we collect it, how long we keep it, and what rights you have over it. It applies to this website and to enquiries made through it.
When you submit an enquiry or estimate request, we collect the details you choose to give us. That is normally your name, email address, telephone number, your website address, and whatever you tell us about your business and what you are trying to improve.
If you email or call us directly, we hold that correspondence and any contact details it contains. Our website may also record standard technical information such as your browser type, approximate location, and the pages you visited, which is used to keep the site working and to understand how it is used.
We use your information to respond to your enquiry, prepare estimates, carry out agreed work, and keep in touch about that work. Where we provide services, we also use it for ordinary business administration such as invoicing and record keeping.
Our lawful bases are your consent when you contact us, the performance of a contract where we are engaged to carry out work, and our legitimate interest in responding to enquiries and running the consultancy. We do not sell your information, and we do not use it for automated decision making or profiling.
We share personal information only where it is necessary. That may include the service providers who host our website, deliver our email, and process our accounts, all of whom act on our instructions. We may also disclose information where the law requires it.
Where a client asks us to work alongside their existing developer, marketer, or agency, we share only what is needed for that work and only with the client's agreement.
Enquiries that do not lead to work are kept only as long as they are useful for following up, and are then deleted. Records relating to clients and completed projects are kept for as long as we have a working relationship and afterwards for the period required for tax, accounting, and legal purposes.
Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete it, to restrict or object to how we use it, and to ask for it in a portable format. Where we rely on your consent, you can withdraw it at any time.
To make a request, contact us using the details below. We will respond within one month. Exercising these rights is free, and we will not treat you differently for doing so.
If you have a concern about how we have handled your information, please raise it with us first and we will try to put it right. Call 020 8840 5054 or email [email protected].
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office, the UK's independent authority for data protection, at ico.org.uk.